If you use Microsoft Dynamics, you’ll understand that it can be complicated to know if you are running the latest version, and when to update. Additionally, Microsoft released a broken update Jan 12, 2012, which forced some users to have to completely re-install.
Microsoft released a blog entry recently, in order to clear all this up:
Microsoft Dynamics CRM 4.0 and 2011 Update Rollup Release Dates, Build Numbers, and Collateral
As a company, InGenius has been in the software business since 1986 and in the past twelve years has focused its efforts specifically on computer-telephony integrations. In the past four years we have amped up our integration focus to really focus in on providing telephony applications that support multiple platforms and resonate with customer’s needs. Our newest product, InGenius Connector for Salesforce, is providing our distributors with a way to provide their customers with an application that integrates with their offering and their clients environments. InGenius Connector for Salesforce is the first of many CRM integrations we plan to release and we’ve already helped several companies integrate with their custom CRM systems!
In a white paper, Lori Bocklund, President, Strategic Contact Inc. remarks on the issues with contact centers in implementing new technology; “Problems we see include not looking at systems in place to start out with and potentially leveraging something that already exists, over-buying (licenses, functionality, capacity, etc.), not allocating the resources to use it effectively, never getting to the “Phase 2” functionality, not making process changes to get the most out of technology, and failing to help the users see the benefits and make changes.”
With InGenius Connector for CRM systems we solve these problems by providing:
- Multi-platform support on both the CRM side and the VoIP or SIP service provider side to help businesses leverage what they already have in place
- Per seat purchase options to avoid over-buying
- Simple deployment options that include mass deployment or easy end user download so massive resources for deployment are not necessary
- An abundance of support materials including videos, documentation, presentation and webinars to inform users how to get the most out of the application
- Seamless integrations with the CRM application users are familiar with so benefits can be seen right away and changes required to use the software are intuitive (For example, click on a phone number to call)
With growing competition and increased consumer knowledge, businesses are investing in CRM software to better develop and nurture their customer relationships to improve their current and future bottom line. What businesses are missing however is that when introducing new software or technologies they are adding an additional tool on top of an already busy customer service representative or salesforce. This is where InGenius Connector for CRM systems comes into play. We take all these tools and merge them into a single access point so that customer service representatives need only access with one interface, CRM providers extend their functionality beyond their application, and VoIP providers integrate with business processes. InGenius Connector for CRM truly connects it all!
Over the past few weeks InGenius has attended several trade shows and we were blown away by the demand for our CRM integrations for InGenius Connector. Specifically we have been showing our InGenius Connector for Salesforce application that allows for Salesforce.com users to make and recieve calls directly from Salesforce.
CRM users are thrilled with the application because it allows them to easily track their calls, add notes to a call, have contact records pop-up on an incoming call, and click-to-call from a contact page. What is comes down to is that InGenius Connector for Salesforce helps businesses and small contact centers improve their efficiency, provide better customer service and have more accurate call reports; all of which translates into huge cost savings and potentially greater sales. According to the blog post by John Reed, if businesses can not provide quick, quality service to their customers, the business is doomed to fail. With InGenius Connector for Salesforce, InGenius helps businesses provide exceptional customer service by tying their telephone to their CRM application. Users will never have to put a call on hold to find the contact’s information because it will automatically pop-up, managers can easily keep track of phone call records, and to reach a customer it’s as simple as clicking on their phone number. As Reed puts it “Good CRM means never having to say hold!” and with InGenius Connector for Salesforce you won’t have to!!!
If you would like more information on InGenius Connector and CRM integrations contact us at firstname.lastname@example.org and we would be more than happy to answer your questions.