Are you plugged in?
So I was sitting at my desk thinking about all the applications that I use on a daily basis to ensure that I am tied into my co-workers, managers, and customers and realizing how thankful I was for Mitel Unified Communicator Express and InGenius CRM Plug-ins.
As the product marketing specialist at InGenius, it is vital that I maintain communication with the development and technical support team, senior management team, sales representatives, channel partners, beta users, and customers so that I can do my job effectively and provide our users, partners and customers with the quality and helpful customer service they deserve. With Mitel Unified Communicator Express it has made my life so much easier and my relationship management much more effective. I can easily lookup and dial a contact, send an email to a caller, create new outlook contacts and with the aid of the CRM plug-in, have the caller’s CRM page open automatically when they call my extension.
Since Mitel Unified Communicator Express also has a built in optional softphone, I have created multiple profiles on my lap top computer so that I can connect to my desk phone when I’m at the office and my softphone when I am on the road. It’s so simple to install and use that I am not sure how I ever got along without it. In fact, it is only second to Outlook for the application that I use the most. This application has helped me to fill plugged in to all my contacts without feeling that I have yet another application open on my desktop.